Frequently asked questions

What do you sell on the Abdul Samad Al Qurashi company website?

• Store.asqgrp.com is the e-commerce site of Abdul Samad Al Qurashi Company, which provides a variety of options for buyers, enabling them to conclude business deals through a secure electronic environment for purchase and selection from a wide range of perfumes, oud, incense, amber, musk, sectarian roses, Bed and room fresheners, personal care products and more.

Do you have any stores and where?

• Yes, we have more than 200 branches inside and outside the Kingdom of Saudi Arabia. Please check the location service for more information.

How can I purchase through this website?

• This is very easy, as you can simply visit the site and browse it, then choose what you want from the offered products, as well as choose the payment method that suits your needs. After purchasing the product, it will be delivered to your address through our partners in delivery services.

I have purchased a product and received a confirmation email, what should I do about it?

• Congratulations on your purchase on our site! You do not have to respond unless contacted or specifically requested by our customer service team, this is only to confirm your order and ensure you can track it.

What about the payment methods available at Store.asqgrp.com?

• Upon receipt, immediately after checking the attached invoice.
• Through electronic payment, through mada card, Visa or MasterCard.

When will I receive my order?

• After confirming your purchase, your order will be delivered directly to your address within a maximum of five working days. A representative of the delivery company will contact you to agree on a date for delivery of the order. Please respond to these calls and be present at the previously agreed upon place and time to avoid any delay in delivering the order.

I haven't received my order yet, why?

• Delays in delivery may occur for several reasons, such as a sudden change in the delivery schedule, especially during the period of special offers, sales, and public holidays. This delay may also be caused by the buyer, such as not answering our calls or even not being at the location and time specified for delivery. To follow up on the stages of shipping the item, please check your "bill of lading" by entering our website. For more inquiries, contact us , we are always available to serve you.

Do you have express delivery service?

• This service is currently available in some areas, and we are working to increase the coverage of all areas with this service.

What if my product is lost?

• Do not worry, the item is not considered received unless we obtain your signature on the receipt note. Whatever the reason, you will receive a full refund or a replacement for the lost product.

What if I receive a different product than I purchased?

• In this case, contact us directly and the product will be replaced immediately.

If I change my mind, can I return the item I purchased?

• Of course, we understand that sometimes you refuse to buy a specific product, so if you have not received what you ordered yet, you can cancel it and you will get back what you paid if you used electronic payment methods, but this may take some time to be added to your bank account.
• And in the event that you want to return an item that you have already received, this can be done within 15 days from the date of placing the request, provided that its original packaging and condition are preserved as you received it.
• In all cases, contact us to return the item or refund the amounts paid.

Will the full amount paid for the returned item be returned?

• Shipping and/or bank fees will be deducted, if paying by bank card.
• And in the event that the commodity is different from what was announced in terms of specifications and performance, or is tainted by any defect, then you will be exempted from paying the fees.

Can I exchange the item I purchased?

• Certainly, but within a period of 15 days from the date of purchase, and therefore we must review and fill in the exchange voucher in order for the exchange process to be approved.

What should I do if there is any defect in the product I purchased?

• All offered goods have undergone quality control processes so that any defect is excluded, but if you notice the opposite, contact us to serve you.

I filed a complaint but nothing happened after that, why?

• We apologize for the delay, but you do not need to worry, as every complaint registered with us remains pending until appropriate solutions are found, as you will definitely be contacted soon.

Can I amend my account details and/or modify the address, name and password?

• Of course, all you have to do is log into your account and make the changes you want.

I forgot my account password, what can I do about it?

There are two ways to recover your password:

• You can click on the forgot password phrase on the store.asqgrp.com login page and enter the email address that was registered, and you will receive special instructions to change the password.
• Contact us to help you reset your password.

Can I request any support or interactive activity on Store.asqgrp.com?

• Of course, we are always available to serve you better, please contact us .